FAQ

We currently only ship to customers who are based in the United Kingdom (Scotland, Wales, Northern Ireland, England).

However, we sporadically review this position and we may, at some point prospectively, move into deliveries in Europe, USA, Canada, Australia and New Zealand. 

N.B: Due to legislation, we cannot ship any of our CBD based products to Sweden.

All items ordered within the UK are delivered using Royal Mail Tracked 48 service as standard and goods should be received within 3-5 days of dispatch.

We also use Royal Mail Tracked 24 for deliveries within 1-2 days. 

If you spend £24.99 or more on goods from Barberras, we offer free Royal Mail 48 delivery and that should have the goods to you within 3-5 working days.

Barberras currently does not, due to costs, offer next day delivery as standard.

However, we sporadically review our position on this and dependant on demand, may alter our position.

As previously, any order that totals £24.99 or more in value, will be shipped free of charge, using Royal Mail 48 Tracked.

For Hempwell products, the cost is:

• £2.99 for Royal Mail 48 Tracked
• £5.00 for Royal Mail 24 Tracked

For any Voyager products, the cost is:

• £3.75 for Royal Mail 48 Tracked
• £5.00 for Royal mail 24 Tracked

For any Barberras own brand products, the cost is:

• £2.93 for Royal Mail 48 Tracked
• £3.66 for Royal Mail 48 Tracked

N.B: Price of postage for Barberras own brand may alter depending on the quantity/weight of the items purchased.

We will notify you once we’ve received and inspected your returned goods, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@barberrasbotanicals.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you should contact us in the first instance at info@barberrasbotanicals.com.

If your request to return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@barberrasbotanicals.com. 

Please note: We do not allow the return of products prior to delivery. You will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. If you change your mind regarding the product, please wait until the order has been received and use the returns process as described above.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Yes, that is true.

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You must contact info@barberrasbotanicals.com to notify of your intention to return the unused goods and we will then forward instructions on how to retunr the unused goods.

If your goods arrive damaged or if you receive the wrong item, please take a photograph immediately and contact us via info@barberrasbotanicals.com so that we can evaluate the issue and make it right.

It would also be pertinent, should this be possible, to highlight to the delivery service that they have delivered damaged goods and in this way, we can liaise with them to investigate what has happened, should this be required.

Barberras endeavours to deliver the goods our customers purchase and without damage but acknowledges that, in some cases, the goods may be damaged in transit. 

Please feel free to leave a review, should you receive damaged goods or the wrong goods, as in this way Barberras can improve and deliver a world class service to our customers.

No. Plain and simply.

Barberras is not selling medicines nor making any diagnosis nor putting together any treatment plan, and so is not legally required to ensure the staff employed by Barberras hold professional qualifications in medicine.

However, we only choose suppliers of our products that comply with Food Supplement Regulations 2003 and/or the European Food Safety Authority (EFSA) rules on health claims.

Barberras is also required to register with our Local Authority as a Food Business Operator because we sell food supplements.

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

No. You are not obliged to provide Barberras any of your personal information.

However, should you not provide personal information, such as your name or address or email address. We will not, as we do not sell our products in a shop, be able to provide you with the goods or services you may wish to purchase.

We will also not be able to provide you access to any membership service we may offer prospectively.

Nor would we be able to provide you with marketing information, such as; exclusive news, exclusive offers/discounts, etc.

As none of our staff are medically trained and we are not providing a medical service, we are not in a position to provide a consulation service about what is the correct product for you or your furry friend.

However, we do provide detailed descriptions of the ingredients included in the products we sell, links to scientific and medical research about the products we sell, detailed information about the health conditions that humans and animals can suffer with and how our products may help prevent or help deal with, testimonials about how our products have helped humans and their furry friends, detailed information about how our products could interact (contraindications) with medical conditions our products cannot prevent or help with, and cautionary advice about our products and how they may react with other medications you or your furry friend are prescribed.

We make it very clear that if you or your pet are currently taking prescribed medication and/or are under medical supervision for a health condition you belive one of our products can help with, that you consult with a healthcare professional who knows your health history.

No.

Your doctor cannot stop you taking any over the counter medication or having any non-NHS treatment you wish to treat any health condition you may have.

However, they can refuse to prescribe medication or offer treatment frrom the NHS, should they be able to demonstrate, when questioned, why that particular prescribed medication or treatment would not be suitable for your needs.

There is case law that doctors must observe when discussing treatment options with a patient, that currently is The Montgomery Case 2014.

The case makes it clear that:

• Doctors are required to discuss all options available if they are appropriate/reasonable in a particular patient's case
• Doctors are expected to offer any and all treatments that can be found globally/in research settings
• If a patient requests a treatment/procedure that they do not think is a reasonable or appropriate option, they can refer on to another clinician for a second opinion.

The GP is also bound by his professional body, The General Medical Council (GMC), to ensure that:

• making the care of patients is their first concern
• they provide a good standard of practice and care, and work within their competence
• they work in partnership with patients and support them to make informed decisions about their care

The above guidance is laid out in the GMC`s Good Medical Practice

Natural health supplements are plant-based, mineral, and bioactive compounds formulated to support overall well-being. They work with the body’s natural processes to enhance joint health, immune function, antioxidant support, and more—all without synthetic additives or artificial chemicals.

Yes!

But only the carefully formulated supplements, in our `Botanicals for Both` collection are safe and beneficial for humans, dogs, cats, and horses. Each ingredient is selected based on scientific research to ensure effectiveness across species. However, always check the recommended dosages for different animals and consult your vet if unsure.

Barberras Prostate Complex is not suitable for use in animals.

Absolutely!

All our products are compliant with UK food supplement laws and contain only permitted, natural ingredients. We follow strict quality and safety standards to ensure the highest quality formulations.

Barring our `Barberras Mobility Improver` that contains Green Lipped Mussel Extract, which is derived from marine sources. Barberras supplements range is vegan friendly.

We are also a cruelty-free brand, and our products are never tested on animals.

This supplement combines:

🦪 Green Lipped Mussel Extract – A natural source of omega-3 fatty acids, glucosamine, and chondroitin, supporting joint health, mobility, and inflammation reduction.
🍊 Vitamin C – A powerful antioxidant that supports collagen production, essential for joint and cartilage health.

Therefore, supports joint flexibility and reduces stiffness and is ideal for humans, dogs, cats, and horses suffering from arthritis or joint pain.

This supplement combines:

🌱 Turmeric – Contains curcumin, a powerful anti-inflammatory and antioxidant that supports joint health, digestion, and immune function.
🌶 Black Pepper (Piperine) – Enhances the absorption of curcumin by up to 2,000%, ensuring maximum benefits.

Therefore, supports joints, digestion, and cognitive function and helps fight free radicals and reduces inflammation.

This supplement contains:

🌿 Ashwagandha is an adaptogenic herb that helps the body manage stress, anxiety, and fatigue while supporting overall immune and cognitive function.

Therefore, promotes calmness and mental clarity, supports energy levels and immune function and is beneficial for pets with anxiety or stress-related behaviors.

This supplement contains:

D-Mannose is a naturally occurring sugar that binds to bacteria like E. coli, preventing them from sticking to the bladder wall.

Therefore, supports urinary tract health and flushes out bacteria and is ideal for humans and pets prone to UTIs.

This supplement contains:

NAC a powerful antioxidant that helps the body produce glutathione, the body’s master detoxifier.

Therefore, supports liver detoxification and respiratory health and helps neutralize toxins and oxidative stress and is beneficial for pets with chronic respiratory issues.

Our supplements use only natural, safe ingredients, but some individuals or pets may experience side affects specific to the particualr supplement they are taking. Please read the product information in the drop down boxes for that particular supplement for detailed information about side affects, you or your furry friends may experience, prior to purchase.

If you or your pet have any underlying health conditions or are on medication, consult a doctor or vet before use

Yes!

Many of our supplements work synergistically together. However, if you are taking other medications, always check with a healthcare professional first, to check for any contraindications.

For best results:

• Keep in a cool, dry place
• Store in a sealed container away from moisture and sunlight
• Use within the expiry date

🌱 Plant sterols are naturally occurring compounds that support prostate function, urinary health, and hormone balance in men.

Therefore, helps reduce prostate enlargement symptoms and supports urinary flow and bladder health and may aid in balancing cholesterol levels

Hemp is a plant from the Cannabis sativa family, but unlike marijuana, it contains no psychoactive THC, as it is derived from the seeds. Instead, it’s rich in essential omega fatty acids, antioxidants, and natural plant compounds that support pet health.

Hemp-based products can help with:

• Healthy skin and coat
• Joint mobility and flexibility
• Digestive and immune system support
• Calming anxious pets

Yes!

Hemp is completely safe for pets when used appropriately. Unlike THC-containing cannabis, hemp-based products contain only beneficial compounds that support overall well-being without causing intoxication.

The difference between Hemp Seed Oil and CBD Oil is:

• Hemp Seed Oil: Extracted from hemp seeds, it contains no cannabinoids but is packed with omega-3, omega-6, and vitamin E, which support skin, joints, and digestion.
• CBD Oil: Extracted from hemp flowers and leaves, it contains cannabinoids that interact with the endocannabinoid system (ECS), offering additional calming and anti-inflammatory benefits.

Our products are made from Hemp Seed Oil, ensuring they comply with UK pet product regulations.

Yes!

Hemp-based pet products (such as Hemp Seed Oil, shampoos, and balms) are legal in the UK as long as they contain no controlled cannabinoids or THC.

Unlike CBD based products, which are currently illegal to buy in the UK for your pets, due to The Veterinary Medicines Regulations (VMR).

Our products meet all UK regulations to ensure safety and quality.

Hemp Seed Oil is a nutritional powerhouse for pets, rich in:

• Omega-3 & Omega-6 fatty acids: Supports joint health, skin hydration, and coat shine.
• Gamma-linolenic acid (GLA): Helps with inflammation (which is scientifically proven to cause anxiety in dogs), allergies, and hormonal balance.
• Vitamin E: A natural antioxidant that promotes heart and immune system health.

No!

Although Hemp Seed Oil is suitable for dogs, cats, horses, rabbits, and even birds, it is not suitable to be given to fish for example. If your pet has a medical condition or takes medication, consult your vet before use.

Our Hemp Seed based products use only natural, safe ingredients, but some pets may experience side affects specific to the particualr product they are taking or using. Please read the product information in the drop down boxes for that particular product for detailed information about side affects, your furry friends may experience, prior to purchase.

If your pet has any underlying health conditions or are on medication, consult a vet before use.

Hemp Shampoo is a gentle, natural alternative to chemical-based shampoos. It’s great for pets with sensitive skin, allergies, or dry fur.

Benefits include:

• Soothes itchy, irritated skin
• Promotes a shiny, healthy coat
• Moisturizes without stripping natural oils

Our shampoo is free from parabens, sulfates, and artificial fragrances, ensuring a safe and nourishing wash.

Pets’ paws and noses can become dry, cracked, or sore from rough terrain, hot pavements, or cold weather. Our Hemp-infused balm provides deep hydration and protection.

Key benefits:

• Softens and repairs cracked pads & noses
• Forms a protective barrier against harsh weather
• 100% natural and lick-safe

Simply massage a small amount onto paws and noses as needed.

Our Hemp shampoos and balms are safe for almost all fur covered pets such as: dogs; cats; horses; and other pets, but always check the ingredients if your pet has allergies.

Hemp Seed Oil is a nutritional supplement, but it may interact with certain medications (especially blood thinners). Always check with your vet before introducing hemp products into your pet’s routine.

For maximum freshness:

• Keep in a cool, dark place
• Store oils in a sealed bottle away from direct sunlight
• Refrigeration can extend shelf life

CBD (Cannabidiol) is a naturally occurring compound found in the hemp plant. It is non-psychoactive, meaning it won’t get you “high.” Instead, it interacts with the body's endocannabinoid system (ECS) to promote balance and well-being.

The difference between Broad Spectrum CBD and Full Spectrum CBD is:

• Broad Spectrum CBD: Contains multiple cannabinoids and beneficial compounds from the hemp plant, but with zero THC.
• Full Spectrum CBD: Contains all the cannabinoids found in hemp, including trace amounts of THC (tetrahydrocannabinol), which is the compound responsible for the “high” associated with cannabis.

Yes!

CBD is legal in the UK, provided it is derived from an approved hemp strain and contains less than 1mg of THC per product. All our products comply with UK regulations and undergo rigorous testing for quality and safety.

No!

Our Broad Spectrum CBD contains no THC, which is the psychoactive compound responsible for intoxication. Our products are designed to support wellness without any mind-altering effects.

CBD oil is typically taken sublingually (under the tongue) for better absorption. Simply place a few drops under your tongue, hold for 60 seconds, then swallow. You can also mix it into drinks or food.

The effects of CBD vary depending on the person and method of use:

• Sublingual (CBD oil): 15-45 minutes
• Topical (creams & balms): 15-30 minutes
• Ingested (capsules or edibles): 30-90 minutes

CBD can interact with certain medications, particularly those processed by the liver’s cytochrome P450 enzymes. If you take prescription medication, we strongly recommend consulting your GP or healthcare provider before using CBD.

Absolutely! We ensure all our CBD products are:

• Third-party lab tested for purity, potency, and compliance
• Free from pesticides, heavy metals, and contaminants
• Manufactured in accordance with UK laws and regulations

CBD is packed with anti-inflammatory and antioxidant properties, making it ideal for soothing and nourishing the skin. It helps support:

• Calming irritation & redness
• Hydrating and balancing skin
• Supporting joint and muscle comfort

he difference between CBD Oil and CBD Topicals is:

• CBD oil works internally by interacting with the body’s Endo Cannabidoid System (ECS) when taken orally.
• CBD topicals (such as creams and balms) are applied directly to the skin for localized relief without entering the bloodstream.

While research is still ongoing, CBD has shown promise in calming inflammation and irritation, making it a great natural choice for supporting sensitive skin. Many of our customers find CBD-infused creams helpful for dry skin, eczema, and general hydration.

Yes!

Our formulations are made with natural, skin-loving ingredients, free from harsh chemicals, parabens, and artificial fragrances. However, if you have allergies, we recommend doing a patch test before full application.

The UK’s FSA (Food Standards Agency) advises against CBD use during pregnancy or breastfeeding due to limited research on safety. Always consult a healthcare professional for guidance.

Our CBD based producrts use only natural, safe ingredients, but some individuals may experience side affects specific to the particular CBD based products they are taking or using. Please read the product information in the drop down boxes for that particular CBD based product for detailed information about side affects, you may experience, prior to purchase.

If you have any underlying health conditions or are on medication, consult a doctor before use.

To maintain freshness and potency, store your CBD products in a cool, dark place away from direct sunlight. Refrigeration is not necessary but can extend shelf life.